Refund policy

Returns and Refunds

Because Artisana Designs jewelry is handmade and often one of a kind, all purchases are considered final unless the piece arrives with a condition or order issue that was not represented in the product description or photographs.

Artisana Designs does not accept returns based on a change of mind, personal preference, fit, or the natural variations and handmade characteristics described in the product listing.

Requesting a Return Review

Please submit a return requests to hello@artisanadesigns.studio within 10 calendar days of delivery.

Your request must include:

  • Your order number;

  • A description of the concern; and

  • Clear photographs showing the entire piece and the specific area of concern.

If the concern may have occurred during shipping, please also include photographs of the exterior packaging, interior packing materials, and shipping label. Please retain all packaging until the request has been resolved.

Submitting a request does not automatically authorize a return. Artisana Designs will review the information and provide return instructions if the request is approved. Pieces returned without prior authorization will not be accepted.

To remain eligible, the piece must be unworn, unaltered, and in the condition in which it was received. A request may be declined if the piece has been worn, bent, altered, damaged, broken, or otherwise changed after delivery.

Approved Returns

If a return is approved, the piece must be shipped within 5 calendar days of receiving return authorization.

Unless otherwise agreed, customers are responsible for return shipping costs. The piece must be securely packaged and returned using a trackable and insured shipping service. Artisana Designs cannot be responsible for return packages that are lost or affected in transit.

After the returned piece has been received and inspected, an approved resolution may be issued as either:

  • A refund to the original payment method, excluding original shipping charges; or

  • Store credit for the eligible purchase amount.

The appropriate resolution will be confirmed as part of the return authorization. Please allow several business days for your bank or payment provider to process a refund.

Items Arriving With a Shipping or Order Issue

Please inspect your package promptly upon delivery. If the piece arrives with a shipping-related condition concern or if you receive an incorrect item, you must notify Artisana Designs at hello@artisanadesigns.studio within 3 calendar days of delivery.

Include your order number, a description of the issue, clear photographs of the piece, and photographs of the exterior packaging, interior packing materials, and shipping label. Please retain all packaging while the matter is reviewed.

Final-Sale Items

Custom and made-to-order pieces are created specifically for the customer and are final sale. Items marked “final sale” in their product listing are also ineligible for return.

Order Changes and Cancellations

For ready-to-ship purchases, please contact us as soon as possible if you need to request an order change or cancellation. We will accommodate the request if possible, but changes and cancellations cannot be guaranteed after an order has been processed.

Custom-order details are developed and agreed upon with the customer before the order is finalized. Once the scope is approved, the deposit is paid, and work begins, no additional design changes or cancellations can be accepted.